Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the Online Casino Malaysia team and what you can expect once you do.
How to Reach Us
Email is the best way to get in touch. We read every message that comes through and try to reply within a couple of working days. Send your note to [email protected].
A short line on what your message is about helps us route it to the right person and get back to you quicker — whether that's a correction, a general question, or something else entirely.
What You Can Get in Touch About
- Questions about our reviews — if anything in our operator write-ups, bonus terms, or comparison tables needs clarifying, ask us.
- Corrections — bonus terms, licensing details, and payment methods at online casinos change regularly. If you notice something on houseofguinness.my that looks out of date, let us know and we'll look into it.
- Feedback on our rankings — we compare online casinos in Malaysia on games, bonuses, payments, and reliability. If you think we've missed something worth considering, we're open to hearing it.
- Content suggestions — if there's a topic related to online casinos Malaysia readers search for that we haven't covered yet, tell us what it is.
- Partnership or editorial enquiries — if you represent an operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — if you or someone close to you is struggling with gambling, mention this in your message. We can point you towards independent support services, and we'd encourage you to also use the self-exclusion and deposit-limit tools most licensed operators provide.
What Happens After You Message Us
Every message is reviewed by someone on our editorial team — we don't rely on automated replies to stand in for a real answer. Our aim is to respond within two working days, though this can stretch slightly during busier periods.
If your question is about a specific operator's account, deposit, or withdrawal, we'd note that we're an independent comparison site and not the casino itself — for account-specific issues, the operator's own support team (usually reachable via live chat on their site) will be able to help faster than we can.
A Note on What We Do
Online Casino Malaysia exists to help readers in Malaysia compare online casinos on things that actually matter — game selection, bonus terms, payment speed, licensing, and support quality. We don't accept payment in exchange for a better ranking, and commercial relationships with any operator we list do not decide how they're scored.
If you're looking for how we rank operators or the offers we currently feature, those sit elsewhere on the site. If it's Malaysia-friendly options outside the usual self-exclusion schemes you're after, we also cover Best Non GamStop Casinos.
Reader feedback genuinely shapes what we update and cover next, so if something we've published affected your experience — for better or worse — we'd rather hear about it than not.
Before You Reach Out
A few quick pointers make it easier for us to help:
- Check whether your question relates to a specific casino's account or transaction — if so, contact that operator directly first.
- Include the page or article you're referring to if you're flagging an error or asking about specific content.
- Keep account numbers, passwords, or other sensitive details out of your message — we will never ask for them.
- Remember that all real-money online casino play is intended for adults aged 21 and over.
We appreciate you taking the time to read this far, and we look forward to hearing what's on your mind.